Terms & Conditions
Please read before booking. These terms govern all safaris, trekking expeditions, and travel experiences arranged by The Extreme Wilderness.
By making a booking you confirm you have read and agree to these Terms in full. Questions? Email info@theextremewilderness.com
Section 1
Agreement to Terms
These Terms and Conditions ("Terms") govern all bookings and services provided by The Extreme Wilderness ("we", "us", "our"), a safari operator registered in Tanzania. By making a booking or using our website, you ("the client") confirm that you have read, understood, and agree to be bound by these Terms in full.
Section 2
Bookings & Confirmation
A booking is confirmed once we have received your signed booking form (or written confirmation via email) and the required deposit. We will issue a written confirmation within 48 hours.
30%
Deposit
Required to secure your booking
60
Days Before
Final balance due date
USD
Currency
Unless otherwise agreed
Section 3
Pricing & Inclusions
All prices are in USD unless stated otherwise, quoted per person based on your group size and itinerary.
Typically included
- Accommodation as specified
- All game drives and listed activities
- Park entrance fees and conservation levies
- All meals as specified (FB / HB / BB)
- Transfers between destinations
- English-speaking guide / driver
- Drinking water during game drives
Typically excluded
- International and domestic flights
- Visa fees and travel documents
- Travel insurance (mandatory)
- Personal expenses and gratuities
- Alcoholic beverages (unless stated)
- Optional activities outside itinerary
- Medical expenses
Section 4
Cancellation by You
All cancellations must be received in writing (email is acceptable). Fees are calculated from the date we receive your written notice:
| Notice before departure | Cancellation fee |
|---|---|
| 90+ days | Deposit only (30%) |
| 60–89 days | 50% of total cost |
| 30–59 days | 75% of total cost |
| 0–29 days | 100% — No refund |
Section 5
Cancellation by Us
We will only cancel a confirmed booking in exceptional circumstances beyond our control (see Section 11: Force Majeure). In the unlikely event we must cancel, we will offer you:
- A full refund of all monies paid to us, or
- An alternative trip of equivalent value, if available
Section 6
Itinerary Changes
We plan itineraries carefully, but East African safari conditions can change rapidly. We reserve the right to alter itineraries, accommodation, or routes where necessary to ensure safety, or due to circumstances beyond our control — including road conditions, wildlife movement, weather, or park authority decisions.
Section 7
Client Responsibilities
By booking with us, you confirm that:
- You are physically fit and medically able to undertake the activities booked
- You have disclosed any medical conditions, dietary requirements, or disabilities that may affect your experience
- You hold a valid passport with at least 6 months validity beyond your return date, and all required visas
- You will follow the instructions of our guides and local park authority rangers at all times
- You accept that wildlife encounters are inherently unpredictable — we cannot guarantee specific sightings
- You will not harass or disturb wildlife, and will adhere to all park rules and regulations
- You take sole responsibility for any personal property lost, stolen, or damaged during the trip
Section 8
Travel Insurance
Your policy must include, at minimum:
Trip cancellation & curtailment
Covers fees if you cancel before departure
Emergency medical cover
Minimum USD 100,000
Emergency evacuation
Medical evacuation and repatriation coverage
Activity-specific cover
Trekking above 4,000m if applicable to your booking
Section 9
Limitation of Liability
The Extreme Wilderness acts as a tour operator arranging services on your behalf. While we take all reasonable precautions for your safety and wellbeing, we cannot accept liability for:
- Personal injury, illness, death, or loss caused by events beyond our reasonable control
- Actions or omissions of third-party service providers (airlines, hotels, etc.)
- Theft, damage, or loss of personal belongings
- Natural disasters, civil unrest, government actions, or other force majeure events
- Failure to obtain required travel documents (visas, vaccinations, etc.)
- Loss of enjoyment or indirect consequential losses
Section 10
Health & Safety
You are responsible for ensuring you are in adequate health to participate in your chosen activities. We recommend consulting your doctor or a travel health clinic before departure for vaccination and malaria prophylaxis advice.
Tanzania, Kenya, and Rwanda may require proof of yellow fever vaccination for entry from certain countries. Please verify current requirements with your doctor and the relevant embassies before travel.
Section 11
Force Majeure
Neither party shall be liable for failure to perform obligations under these Terms if such failure results from circumstances beyond reasonable control, including but not limited to:
- Natural disasters and extreme weather events
- Epidemics or pandemics
- War, civil unrest, or acts of terrorism
- Government restrictions or border closures
- Strikes or industrial action affecting travel infrastructure
Section 12
Complaints
If you have a complaint during your trip, please raise it immediately with your guide or our local representative. Complaints not raised during the trip are significantly harder to address after the fact.
If your complaint remains unresolved, submit it in writing to info@theextremewilderness.com within 28 days of your return. We will acknowledge within 5 working days and aim to resolve within 28 days.
Section 13
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising from these Terms shall first be subject to good-faith negotiation.
Section 14
Privacy
Your personal data is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
Read our Privacy PolicySection 15
Contact
For any questions about these Terms before or after making a booking, please contact us: